Serve the rider faster
Look up the customer, capture the unit and concern, find compatible parts, and move directly into an estimate or sale.
Built for independent powersports businesses
Run retail, service, and ecommerce as one business.
iM1 OS connects the counter, service lane, parts department, warehouse, online store, and back office—so your team can act from the same current information.
- Retail counter
- Service operations
- Online sales
One operational record
Stop making each department rebuild the same transaction.
Start with a customer, unit, product, or online order. Keep the identity, status, approvals, parts, fulfillment, payment evidence, and communication connected as the work moves.
Know the next action
Give service, parts, technicians, purchasing, and managers a shared view of what is waiting and why.
Sell beyond the counter
Publish catalog products online with fitment, store and warehouse availability, fulfillment choices, and connected orders.
See the current product
A storefront powered by the same product system your team uses.
These are real, sanitized screens from the current iM1 OS design—not concept art. Product identity, fitment, pricing, availability, and OEM diagrams stay connected from discovery through purchase.
The operating system
See how each part of the business moves.
Each module has a clear job, but the customer, unit, product, order, and company context stays connected. Actual product screens show each workflow.
Service operations
Intake, estimates, and work orders
WorkflowCheck in the customer and unit, document the concern, build the estimate, collect approval, assign the work, and move the completed job to pickup.
- Phone-or-name customer lookup and saved units
- Requested service, media, labor, parts, approvals, and stages
- Technician assignment and completion handoff
Business outcome Less re-entry between the service counter, bay, parts team, and checkout.
Parts intelligence
Supplier search, fitment, and OEM
WorkflowIdentify the unit or size, search normalized products, compare the available source, verify fitment or the OEM reference, and select the exact part.
- Supplier SKU, MPN, UPC, brand, category, and description search
- Year, Make, Model fitment and tire-size filtering
- Interactive OEM drawings linked both to and from products
Business outcome Faster part identification with fewer wrong-part handoffs and duplicate catalog records.
Inventory and procurement
Stock, supplier orders, and receiving
WorkflowRecognize demand, check local and supplier availability, prepare the correct supplier order, track each item, receive it, and allocate it to the need.
- Location-aware on-hand, available, minimum, maximum, and bin controls
- Procurement queues, supplier-specific purchase orders, and backorders
- Item-level receiving history for stock, special orders, drop ships, and work orders
Business outcome Know what was ordered, for whom, from where, and whether it has arrived.
Point of sale and finance
Checkout, payments, and accounting context
WorkflowBring retail items and completed work into checkout, apply the right tax and adjustments, collect the supported tender, issue the receipt, and retain the financial trail.
- Counter items and completed work in a connected checkout
- Cash, card, gift-card, and supported split-tender workflows
- Tax, payment, receipt, and journal evidence tied to the source
Business outcome Complete the sale without rebuilding the work or posting the same transaction twice.
Connected commerce
Storefront, products, and online orders
WorkflowSelect catalog products, prepare their public content, publish them, let customers find and buy them, then keep fulfillment and order status visible to the business.
- Responsive catalog, product pages, fitment, reviews, and OEM books
- Store and warehouse availability with pickup and shipping choices
- Online orders connected to customer, payment, and fulfillment context
Business outcome Sell online from the same product and availability foundation used inside the shop.
Customer experience
CRM, units, approvals, and messaging
WorkflowFind or create the customer, connect their units and transaction history, record contact preferences, request decisions, send status, and preserve the conversation with the work.
- Phone-or-name lookup, owned units, and service context
- Approvals, status updates, payment requests, and pickup communication
- Customer accounts with saved carts, addresses, pricing, and order history
Business outcome Keep the rider informed without maintaining a second disconnected customer record.
Commerce network
Rewards, rider contingency, and events
WorkflowImport event results, let the rider claim the correct result, verify identity, review eligibility, and convert approved contingency into Company-controlled rewards.
- Event and race-result imports
- Phone verification and review before approval
- Rider programs connected to customer and commerce records
Business outcome Turn event participation into a measurable reason for riders to return to the business.
People operations
Employees, HR, time, and payroll reporting
WorkflowMaintain the employee master record, grant only the needed access, capture time and compensation inputs, review commissions and PTO, and prepare the pay-cycle report.
- Employees with optional login access and job-function context
- Time, schedules, PTO, compensation, and commission inputs
- Payroll reporting with hourly, salary, tips, commissions, PTO, and deductions
Business outcome Bring operational pay inputs together while keeping sensitive workforce information protected.
Business administration
Locations, policies, suppliers, and access
WorkflowDefine the Company and locations, set operating and tax behavior, connect suppliers, configure roles, and control which employees can work in each area.
- Location, hours, tax, fulfillment, and company settings
- Supplier connections and private account configuration
- Roles, permissions, job functions, and location access
Business outcome Keep operating rules in one controlled place instead of scattering them across departments.
Commerce intelligence
AI Visibility and product quality
WorkflowAssess the published product, identify exact missing commerce or search fields, make selected bulk or AI-assisted improvements, then reassess the result.
- Product-quality scoring with field-specific opportunities
- Fitment applicability, search content, and collision-safe URL handling
- Durable bulk actions with visible progress and refreshed assessments
Business outcome Publish more complete product pages that are easier for shoppers and search systems to understand.
Platform foundation
Security, auditability, and integrations
WorkflowAuthenticate the person, select the Company context, apply Company and location permissions, perform the work through guarded services, and preserve durable status or audit context.
- Company data boundaries with role and location-scoped access
- Background jobs and activity context for important changes
- Connector boundaries for suppliers, catalogs, payments, and messaging
Business outcome Connect the business without giving every person or external system unrestricted access.
Designed around real shop work
From “What does it need?” to “It’s ready.”
The system follows the transaction instead of forcing your team to translate it between disconnected tools.
- 01IdentifyCustomer, unit, concern, or product
- 02DecideEstimate, fitment, availability, and approval
- 03SourceInventory, supplier, procurement, and receiving
- 04CompleteRepair, fulfillment, checkout, and communication
- 05LearnOperational data becomes better intelligence
Give your team the operating power of a large group—without losing the customer relationship.
iM1 OS is being built around the daily rhythm of independent powersports operators: sell parts, move service work, buy intelligently, communicate clearly, and compete online.
Show me iM1 OS
Request a walkthrough
See how your retail, service, and online workflows can work together.
Tell us what you sell, how your service department operates, and where work gets stuck. We’ll focus the demo on your business.